Answers to Common Fundraising Questions

Learn more about fundraising, donating, and campaign funds

How does HelpFundMe work?

You start your HelpFundMe by telling your story and setting a goal. You will then receive a fundraising page to accept donations and share your campaign. Signing up is easy and every donation is yours to keep, whether or not you reach your goal. HelpFundMe makes it incredibly easy to raise money online for the things that matter to you most. In just a few minutes, you’ll be able to personalize your fundraiser and share it with the people in your life. In fact, More money is raised online than anywhere else.

Raising money for yourself or a loved one has never been easier. Plus, we’re here to help. HelpFundMe will respond to your emails 24/7.

How does HelpFundMe keep campaigns safe?

HelpFundMe features the very best in secure payment encryption technology. Your donors’ online payments are safe, and your money is stored securely until you’re ready to request a withdrawal via electronic bank transfer.

How do I withdraw funds from my campaign?

Once your HelpFundMe starts receiving online donations, you can easily request a withdrawal at any time. Please refer to the HelpFundMe ‘Withdrawal policy’ for details.

Withdrawal requests take 2-5 business days to arrive.

Funds will be transferred to your savings or checking account.

To request a withdrawal, do the following:

  • Log into your HelpFundMe account
  • Click the ‘My Dashboard’ link at the top right of your screen to open your account dashboard
  • Hover over the ‘Campaigns’ tab and click ‘Payments’
  • Click ‘View details’ next to the campaign from which you wish to request the withdrawal
  • Here you will see the funding status of the campaign
  • Scroll to the end and click the ‘Withdraw’ button.
  • Complete the simple ‘withdrawal form’

Withdrawal policy

In order to simplify the management of campaign funds and withdrawals, HelpFundMe works according to the following guidelines:

  • Campaign owners may submit a withdrawal request at any time
  • A withdrawal request will end the campaign
  • A withdrawal request will be for 100% of the campaign funds (less any transaction fees)

Let’s take a look at a few examples:

  • Your campaign has reached 80% of its funding goal
    • You submit a withdrawal request and you will receive 100% of the campaign fund (less any transaction fees) and your campaign will be marked ‘closed’.
  • You receive a notice that your campaign has reached its funding goal
    • You submit a withdrawal request and you will receive 100% of the campaign fund (less any transaction fees) and your campaign will be marked ‘closed’.
  • You are 2-months into a 4-month campaign
    • You submit a withdrawal request and you will receive 100% of the campaign fund (less any transaction fees) and your campaign will be marked ‘closed’.

 

What are the fees?

HelpFundMe fees are among the most competitive in the industry.

0% Platform Fee for Organizers:

There is no cost for a campaign organizer to start a fundraising campaign in the US.

Transaction Fees:

For all fundraising campaigns, there is a transaction fee (which includes debit and credit charges) that applies to each donation. The total funds available for withdrawal by the campaign owner are the full amount raised minus the transaction fees.

Can I set up a HelpFundMe for a nonprofit organization?

If you intend to start a HelpFundMe for a registered nonprofit, we may ask for a copy of your tax-exempt determination letter issued by the IRS. 

You can download a copy of your determination letter here.

What are the deadlines and time limits?

Campaign duration:

Campaigns can have a maximum duration of 120 days or 4 months from the date of publication.

Minimum donation amount:

A minimum donation amount of $5 is required

Withdrawal deadline:

Campaign funds must be withdrawn within 60-days of the campaign being closed.  See Withdrawal policy for more information.

Campaign policy compliance:

Note that HelpFundMe may adjust your campaign parameters to comply with any or all policies.

What if my goal is not reached?

If your HelpFundMe campaign does not reach its funding goal, you may still withdraw the balance of the campaign fund according to the Deadlines policy and Withdrawal policy.

Is HelpFundMe available in countries other than the USA?

HelpFundMe is available in the USA. Campaign owners and account holders must be US residents and hold a savings or checking account at a US bank.